aussieBum online store - FAQ Help

Placing an order is simple.

Once you've chosen something that takes your fancy, you'll be asked to select your size.

Now just choose the quantity you want, and click on the big blue Add to Cart button.



To complete your order, you‘ll just need to pay for your items at Checkout.

Click the Shopping Cart Icon to get started. You'll find it at the top of your mobile screen, or in the top right-hand corner of your desktop screen.

Review the items in your bag to check that everything is correct and that you haven't accidentally ordered 2,000 pairs of the same kinky underwear.



Then click Checkout Now.

We'll then ask you for your email address to know if you're an existing customer or you're a newbie to aussieBum.

Just enter your email address and click on Continue.



After you've completed Checkout, we'll send you a quick confirmation email to let you know that we're on the case.

We're early birds, so all orders are typically processed at the beginning of each day from 7am AEST Sydney time.

Once your order has been dispatched from aussieBum H.Q, we'll send you another email to confirm that your order is on its way via the delivery method you selected.

We know that nobody likes hassle. For your total peace of mind, we offer a 90-day exchange service and all items sold come with a cast-iron customer satisfaction guarantee.

Sure. You can download the PDF form you'll need right here. Just fill out this Form and send it back to us via email at order@aussieBum.com.

Changed your mind? No worries!

Fill in and submit the Contact Us Form and don't forget to select the enquiry "I need to cancel or change my order (address, size) before it's shipped".

Orders are processed in the morning from 7am AEST

If your order has not yet been processed, we will amend your order as requested if possible.

If your order is already out for delivery, we can still help you once you receive it.

You can email us at help@aussieBum.com and our Customer Service team members will be in touch.

Choose from Credit and Debit Cards (MasterCard, Visa, American Express), PayPal, AfterPay (available to Australian, USA and UK customers only) and AliPay or WeChat Pay (only for Chinese Customers).

The good news is that aussieBum trades in 6 different currencies, so you can choose the currency you'd prefer to use. This means you won't get clobbered with an additional exchange fee from your bank when placing your order. You can change your currency preference by clicking on the Currency Selector Flag at the top of your screen.

All prices are calculated and charged in the following native currencies.

• Australian Dollars (AUD)
• American Dollars (USD)
• British Pound (GBP)
• Euro (EUR)
• Canadian Dollars (CAD)
• New Zealand Dollars (NZD)

You can also choose from several other international currencies which are based on current public exchange rates and may incur slight variations. If your bank is using a different exchange rate when processing your payment, you might be charged a slightly different amount than the one we showed you at the time of placing your order. Some banks also charge a small international transaction fee which aussieBum has no control over.

Although this doesn't always happen, international orders can incur VAT (Value Added Tax) and Import Duties (tax on importation) as determined by the Customs Agency within the destination country.

Assessment of duties and taxes is based on the value of the order and the tax-free threshold for goods imported into the destination country.

Depending on the country your parcel is being delivered to, you need to remain under this threshold in order to avoid being taxed.

However, you have the option of placing multiple small orders to remain under the threshold.

EUROPEAN UNION: Since 1st July 2021, all orders to the EU are VAT inclusive. aussieBum is registered with the European Unions IOSS system and therefore must charge VAT on all orders. Please note however that if your order value exceeds €150 EUR you will be liable for additional customs duties and taxes*.

*Duties Amounts on orders above 150 EUR are not eligible for a refund via our VAT refund service.

EUROPE OTHER: Orders shipped to European countries outside of the European Union where VAT is charged by authorities at the point of delivery are eligible for a VAT and service fee refund from aussieBum (Import Duties excluded). You can request your refund and read the Terms and Conditions here. This excludes DHL Express deliveries. Countries include: Iceland, Israel, Norway, Serbia, Switzerland and Belarus.

UK: Orders dispatched via our Economy Airmail method are VAT Pre-Paid. The customs threshold for duties is £135GBP

USA: Orders below $800USD will not incur customs duties.

CANADA: Since 1st March 2019, any order under AUD200 (or equivalent in foreign currency) delivered into Canada will be entitled to a VAT and service fee refund from aussieBum (Import Duties excluded). See the refund request form and Terms and Conditions here and submit. This excludes DHL Express deliveries.

AUSTRALIA: For orders delivered within Australia, the Australian GST (Goods and Services Tax) is already included in the price of your items. (Please note: Norfolk Island, Christmas Island and the Cocos Islands are GST-exempt territories). If you place your order from Australia but the order is for delivery overseas, Australian GST is not applied.

NEW ZEALAND: For orders delivered to New Zealand, the New Zealand GST (Goods and Services Tax) is already included in the price of your items.

ASIA: Duties thresholds vary depending on country. Please see below:

Country	Duties Threshold
China	5000 CNY
Taiwan	3000 TWD
Hong Kong	n/a
Japan	10,000 JPY
Thailand	1000 THB
Korea	150,000 KRW
Singapore	400 SGD

PART A: INTRODUCTION

These terms govern the use of www.aussiebum.com.

By accessing, using, browsing, registering with, contributing to or purchasing from any area of the Website, including purchasing goods selected from the Website using the aussieBum cart, you agree that your access to, use of, and purchase of any goods from the Website is subject to these terms and all applicable laws, and is at your own risk.

If you do not agree to these terms in their entirety, you must not use this Website.

When purchasing goods from the Website, these Terms and Conditions form a contract between the customer (you) and aussieBum (Apparel Eleven Pty Ltd ABN 40 105 313 693) and apply to the ordering, purchase, fulfilment and delivery of goods from the Website.

Please read these Terms and Conditions carefully before placing your Order as these Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability.

We may amend or update these terms and conditions at any time by posting any changes at this Website, without providing notice to you. By continuing to access and use this Website, you will be deemed to have agreed to any changes or updates to these terms. These Terms and Conditions (including where applicable, our Privacy Policy and Returns and Refunds Policy) set out the entire agreement between you and aussieBum regarding this website and any use of it and, to the fullest extent permitted by law, supersedes all prior terms, conditions, warranties and/or representations.

If you do not understand these Terms and Conditions or if you have any questions, please contact our Customer Service Team, who will be happy to assist you. The Customer Service team operates on Monday to Friday (excluding public holidays in Sydney, Australia) from 8:30am until 5:00pm (Australian Eastern Standard/Daylight Savings Time).

Our contact number is: +61 2 9560 2626

or contact us via email through our Contact Us Form or help@aussieBum.com

1. DEFINITIONS

The following definitions are used in these Terms and Conditions.

aussieBum Cart means the electronic order form used to purchase Goods from this Website.

Business Day means a week day in which trading banks are open for the transaction of banking business in Sydney, Australia.

Delivery Address means the address to which the Goods are to be delivered as stated on the electronic Order form on the Website.

Gift Card means an electronic gift card issued through this Website through the acquisition of which you or a recipient may make non-cash payments for goods from the Website.

Delivery Agents means any nominated third party delivery or shipping company for aussieBum.

Within Australia, the nominated Delivery Agent is Australia Post.
For international orders, Delivery Agents may be DHL eCommerce, DHL Express or Seko depending on the Delivery Method chosen by the customer.
To confirm the Delivery Agent for an international order, please read our “International Shipping Methods” article on our FAQ Page: https://www.aussiebum.com/faq

Goods means the items offered for sale which are described or displayed on the Website.

GST has the meaning provided by A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Law means any written rule or collection of rules, including, but not limited to any statute, regulation, order or rule, any government ordinance or by-law, any governmental agency's rule, regulation or determination, and any form of custom or policy recognised and enforced by judicial decision.

Order means a request by you to purchase Goods from aussieBum.

Personal Information has the meaning as defined under the Privacy Act 1988 (Cth).

Price means:

where Australia has been nominated within the delivery address, the purchase price of each Good as specified on the Website in Australian dollars (for the avoidance of doubt, in Australia, the specified price includes GST);

where a country other than Australia has been nominated within the delivery address, the purchase price of each Good as specified on the Website in Australian dollars (for the avoidance of doubt, this does not include Australian GST). For the avoidance of doubt, the Price is charged in Australian dollars and is subject to conversion to your local currency by your financial institution and any other Taxes levied by any applicable government authority)

Returns Policy means the aussieBum Returns Policy found on the FAQ Page under “Change of Mind Returns - Policy”: https://www.aussiebum.com/faq
RRP means Recommended Retail Price - the Price of a Good with no discount applied
Sale means a discount, or discount period on the RRP of a Good

Tax means any goods and services tax, value added tax, or other taxes, import fees, duties, tariffs, or other imposts or charges which may be payable in relation to your order.

Terms and Conditions means these terms and conditions governing the Website and any activities and transactions occurring via the Website, including Part B: Terms and Conditions for the Sale of Goods on the aussieBum Website, Part C: Gift card Terms and Conditions; and Part D: the general terms of use, as amended from time to time.

Website means www.aussiebum.com

we or us or our or aussieBum means Apparel Eleven Pty Ltd, ABN 40 105 313 693.

you or your means you as the user of the Website, including as a purchaser of Goods from aussieBum.

PART B: SPECIFIC TERMS AND CONDITIONS FOR THE SALE OF GOODS ON THE AUSSIEBUM WEBSITE

2. COMPLIANCE WITH TERMS AND CONDITIONS

2.1 You agree to be bound by the Terms and Conditions when you submit an Order.

2.2 Each Order you submit will be a separate and binding agreement between you and aussieBum with respect to the supply of Goods, in accordance with these Terms and Conditions

3. PLACING ORDERS FOR GOODS

3.1. You may place an Order through the Website by submitting the electronic Order form on the Website.

3.2. An Order submitted by you on the Website in the manner described in clause 3.1 is an offer by you to purchase Goods for the Price (which for the avoidance of doubt, includes GST for deliveries to Australia) plus any Delivery Fee as specified at the time you submit your Order. That offer cannot be withdrawn by you without our prior consent.

3.3. You acknowledge that all Orders through the Website are with respect to Goods intended for personal and domestic use only and non-commercial use, and quantity restrictions may apply.

3.4. In completing the electronic Order form, you agree to provide complete and accurate information as to your personal details (or those of your nominated recipient for gifts) to enable the processing and delivery of your Order. This information will also be used by the Delivery Agent to fulfil your Order. aussieBum will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfil or deliver Goods to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an Order by you. Without limitation, if you provide inaccurate shipping details in an Order, aussieBum is under no obligation to resend your Order if it is shipped to the address provided in the Order and not subsequently returned to aussieBum. You agree to obtain consent from the recipient of a gift when providing their personal details to aussieBum Online.

3.5. You may Order from aussieBum if you have an active email account and a telephone number at which you can be easily contacted.

3.6. You must check your Order carefully prior to submitting your Order with us. Once you submit your Order, cancellations can be initiated by the customer by following the “Change/Cancel My Order” link on the Order Confirmation email which is sent to the nominated email address, or via our Contact Us Form [https://www.aussiebum.com/contact] selecting the Enquiry “I need to cancel or change my order before it is shipped”. Orders can be cancelled up until the order has been dispatched. Goods may be returned in accordance with the Returns Policy, including where payment has been made wholly or partly by Gift Card.

3.7. For orders of a value over AUD$500 (or equivalent) and/or more than 23 items, we can only ship with DHL Express (Fasttrack for USA orders) due to restriction from our economy shipping partners.

3.8. Where you place consecutive or separate Orders for Goods, we cannot consolidate the Orders into one. A separate Delivery Fee will apply to each Order in accordance with clause 7. Subject to clause 3.3, you can order as many Goods as you would like in an Order up to the total Order value of AU$2,000.

3.9. You will be provided with an automatic Order number upon submission of your Order. The Order number is required when contacting our Customer Service Team.

3.10. In submitting an Order you represent and warrant to aussieBum that:

you have read and agree to these Terms and Conditions; and

you have complied with all applicable Laws.

3.11. Orders will be packaged at aussieBum's discretion. Additional packaging may not be able to be supplied if requested.

4. ACCEPTANCE AND REJECTION OF ORDERS

4.1 aussieBum reserves the right to accept or reject your Order for any reason at any time.

4.2 When we accept an Order, it represents an agreement by aussieBum to supply you the Goods in accordance with the Order and these Terms and Conditions.

4.3 Where we reject an Order and your payment for the Goods has already been processed, we will refund any money paid to us in respect of that Order and make reasonable endeavours to process the refund within five (5) Business Days. The receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. aussieBum is not liable with respect to any loss, damage, cost, expense or injury you or any third party incur as a result of any delay in processing your refund.

4.4 If we are unable to contact you in relation to your Order under these Terms and Conditions using the contact details you provide during the Order process after having made reasonable attempts to contact you, we will reject the Order in accordance with this clause 4.

5. AVAILABILITY OF GOODS

5.1. You acknowledge and agree that from time to time, some Goods on the Website may be out of stock or unavailable and we may not be able to fulfil all or part of your Order. If this occurs, aussieBum will use reasonable endeavours to contact you within five (5) Business Days to arrange a reimbursement or substitution.

Where a refund is requested we will use reasonable endeavours to process the refund within five (5) Business Days. The receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. aussieBum is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.

Where a response from the customer is not received within five (5) Business Days, aussieBum will process a Gift Voucher to the Australian Dollar equivalent purchase price of the Out Of Stock Good(s)

5.2. In the event that a Good is out of stock at the time of order fulfilment, but is scheduled to be restocked within two (2) weeks, the Good will be placed on Backorder and supplied to the customer at a later date. Customers will be advised of Goods placed on Backorder, and may cancel a Backordered Good for reimbursement until such time as the Backorder is fulfilled.

5.3. We reserve the right to withdraw or suspend any Good displayed on the Website from sale either temporarily or permanently at any time without notice to you. aussieBum will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of availability with respect to a particular Good.

5.4. Where your Order is affected by an error on the Website (for example, in relation to a description of Goods, an image, Price or otherwise), we may reject the part of the Order that is the subject of the error in accordance with clause 4. If applicable, aussieBum Online will proceed to fulfil the remainder of your Order in accordance with these Terms and Conditions. If you are not satisfied with the partial fulfilment of your Order, you can return your entire Order to us as an order that has been incorrectly delivered in accordance with the Returns Policy.

5.5. You acknowledge and agree that:

all pictures and images of Goods displayed on the Website are for illustration purposes only, and the sizes and dimensions of Goods may differ in real life;

you have read any corresponding written description of the Goods prior to submitting your Order;

the colour of Goods as shown on the Website may vary slightly in shade in real life;

where we provide sizing or other measurements in the descriptions of a Good (where applicable), it is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your Order; and

any accessory featured with the Goods is for illustration purposes only.

6. PRICE AND PAYMENT

6.1 The Price in respect of a Good is specified on the Website and is dependent on the delivery address nominated.

6.2 aussieBum is able to accept payment in the following currencies:

AUD - Australian Dollars

CAD - Canadian Dollars

EUR - Euros

GBP - Great British Pounds

NZD - New Zealand Dollars

USD - American Dollars

Prices are displayed in the currency nominated on the Website. Currency conversion rates are set daily.

6.3. Where a delivery address within Australia has been nominated, the Price includes Australian GST (currently 10%).

6.4 Where a currency other than those accepted as advised in clause 6.2 is chosen, you will be charged the Price in Australian Dollars (AUD). Any currency conversion fees or rates used to determine the amount you pay for the Goods is determined by your credit card provider or Paypal. We are not liable for any difference between the Price quoted on the site and the actual amount charged to you for the Goods as determined by the fees and conversion rate used by your credit card provider or Paypal.

6.5 In some instances, payment might not be processed directly on the website. We will then send you an authorisation form. Payment for orders requiring Authorisation can be made by Credit Card or PayPal only.
Should we not have a response from you within 10 days of an Authorisation being sent, your order will be automatically cancelled.

6.6 aussieBum reserves the right to change or alter Prices of Goods on the Website without notice to you, unless you have already submitted an Order at a stipulated Price, in which case there will be no change or alteration in the Price (provided your Order is not affected by an obvious pricing error, in which case the procedure in clause 5.4 will apply). aussieBum does not offer Rainchecks. This also applies to any order placed before a Sale. The price you agree to at checkout when submitting your order, and payment is final.

6.7 In respect of any Order, we will charge you and you agree to pay to us:

the Price (which is the Price at the time the Order); and

the Delivery Fee (if any).

6.8 You can pay for your Goods by any of the methods specified on the electronic Order form on the Website, which includes but are not limited to credit card (Visa, MasterCard, and American Express), PayPal, PayPal Credit, AfterPay, ClearPay, AliPay and WeChat Pay, Apple Pay and Google Pay When paying by credit card, you authorise aussieBum to debit your nominated card at the time you submit your Order.

6.9 You acknowledge and agree that any payment in respect of an Order must be cleared by aussieBum before Goods which are the subject of an Order are dispatched. If your payment cannot be processed, your Order will be rejected in accordance with these Terms and Conditions and you will be notified of this. In relation to credit cards, you should contact your card issuer in the first instance to try to resolve any problem concerning the use of your credit card, or use an alternative payment method in order to continue with your Order.

6.10 In paying or attempting to pay for the Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.

6.11 You will receive an invoice by email once payment in respect of your Order has been processed.

6.12 aussieBum uses an encrypted payment gateway and security certificate to secure payments. Whilst we take all reasonable precautions, we cannot guarantee the security of any transaction.

7. DELIVERY

7.1 aussieBum uses Delivery Agents to deliver your Goods. You agree to your details including your Delivery Address being supplied to the Delivery Agent for the purpose of delivering your Goods.

7.2 Shipping Options are dependent on the Delivery Address, and can be selected at Checkout. Applicable Delivery Fees for the Goods are advised at checkout.

7.3 Customers are provided with Tracking Information at the time of dispatch. Customers are expected to follow the tracking of their order with the provided Information. Specific guides of how to track an order dependent on the selected Shipping Method can be found on our FAQ Page under “Delivery” [https://www.aussiebum.com/faq]

7.4 The standard allowable shipping times:

Domestic

Express: 3 Business Days from Dispatch

Economy: 7 Business Days from Dispatch

Please refer to Australia Post for the most up-to-date information: https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

International

Express: 7 Business Days from Dispatch (handled by DHL Express)

Express USA: 4 to 7 Business Days from Dispatch (handled by SEKO)

Economy (shipped with SEKO): 10 Business Days from Dispatch

Economy (shipped with DHL eCommerce): 21 Business Days from Dispatch.

Please refer to our Shipping Updates page for the most up-to-date information in regards of possible delays due to the current pandemic: https://www.aussiebum.com/hc/shipping-updates-covid-19

7.5 You acknowledge and agree that notwithstanding anything else stated on the Website:

aussieBum cannot guarantee that delivery will occur in the stated delivery time frames;

delivery time frames may change from time to time due to unforeseen circumstances; and

except where required by applicable law, aussieBum is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.

7.6 Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit separate Orders for Goods where you require multiple delivery destinations.

7.7 All Economy parcels and Express to the USA does not include Signature on Delivery and you consent to an Authority To Leave when selecting this shipping Method. Only Express Shipping with DHL Express offers a signature on delivery service. aussieBum will not be liable for Orders that are lost or stolen after being marked as delivered by the Delivery Agent.

7.8 If the Delivery Agent is unable to deliver your Goods to the Delivery Address due to the size of the package or because there are restrictions on access to the Delivery Address or it is unsafe or impractical to make delivery, your parcel will be held for collection. It is your responsibility to contact the Delivery Agent to organise re-delivery or collection of your parcel. You will be able to find this information on your order tracking page.

7.9 Where you do not collect your Goods from the outlet specified within the time required of a failed delivery, you must contact our Customer Service Team using the details provided at the start of these Terms and Conditions for further information with respect to claiming your Order. If Goods are required to be redelivered, you may be required to pay any associated fees for redelivery.

7.10 Upon delivery, you must inspect your Goods and check that the Goods delivered match your Order. If there is obvious damage to the Goods due to transit, you must contact our Customer Service Team as soon as practicable using the details provided at the start of these Terms and Conditions. If the Goods are not as ordered, you may return the Goods to us in accordance with the Returns Policy. If Goods are missing from your Order, you may contact our Customer Service Team, or return the Order in accordance with the Returns Policy. You should let us know about any defective, damaged, missing and incorrect Goods as soon as possible. Any Goods replaced under the Returns Policy due to being defective, damaged, missing or incorrect will be delivered to you free of charge.
More information regarding Returns can be found on our FAQ Page: https://www.aussiebum.com/faq

7.11 You warrant to aussieBum that any nominated representative receiving the Goods on your behalf at the Delivery Address is duly authorised by you to do so. aussieBum will not be liable for any Goods delivered to a Freight Forwarding party that are not onforwarded.

7.12 Orders dispatched by the chosen method DHL Express may be assessed for duties and taxes that are not covered by aussieBum. By selecting the delivery method DHL Express, you waive your rights to a refund should you not accept the duties and taxes charged by the authority in the destination country. DHL Express deliveries are not part of our VAT refund scheme.

8. RISK AND TITLE

Risk and title in the Goods passes to you on the date and time of delivery of the Goods to the Delivery Agent.

9. ORDER CANCELLATIONS AND RETURNS

9.1. Unless provided for under these Terms and Conditions, cancellations or changes to Orders will only be accepted before dispatch, and the Goods will be delivered to the stated Delivery Address in accordance with these Terms and Conditions. Therefore, you should carefully check that your Order is accurate before you submit it to us. You will, however, be able to return faulty or incorrectly delivered Goods in accordance with the Returns Policy.

9.2. Goods can only be returned under these Terms and Conditions (in particular, this clause 9) and in accordance with the Returns Policy. The Returns Policy forms a part of these Terms and Conditions.

9.3. Where we reject or cancel your Order under these Terms and Conditions, we will refund the Price of the Goods to you (and any applicable Delivery Fee) in accordance with these Terms and Conditions. We will use reasonable endeavours to process your refund within five (5) Business Days. The receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. aussieBum is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.

9.4. It is a condition of most credit card schemes that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards. aussieBum Online is required to comply with all card scheme rules in order to be able to accept these card types, and as such, all of your refunds will be credited to the card you nominated in your Order. Should your refund being rejected by the card issuer, we will refund you in a form of a transfer to your PayPal account. If you do not have a PayPal account, we will invite you to create one. Should you not agree to open a PayPal account, the refund will be issued in the form of a Voucher that you will be able to use for your next purchase.

10. GIFT CARDS AND PROMOTIONAL CODES

10.1 Gift Cards purchased will be issued in AUD only

10.2 Vouchers will only be issued in AUD

10.3 Gift Cards and Vouchers are not redeemable for cash or refund.

10.4 Redeemable for products sold online only.

10.5 One promotional code is allowed per customer only.

10.6 Gift Cards and Vouchers will be valid for 3 years from issue.

10.7 Sales or any other promotion does not apply to the purchase of Gift Cards.

10.8 Promotional code - Free item/Promotional Pack is not eligible for an exchange or refund

11. ELITESAVER MEMBERSHIP

Welcome to the EliteSaver Membership, where exclusivity meets savings! Here’s a friendly, international guide to help you navigate the ins and outs of your membership with aussieBum. Let’s get down to business, but keep it light-hearted and clear.

11. 1 Membership Fee: The “Lock-In” Deal

Your membership fee is your passport to savings, payable upfront for either a 6 or 12-month adventure. Think of it as booking your trip – once you’re set, there’s no turning back because this fee is non-refundable, taxes included. It’s all about commitment!

11.2 Membership Perks: Your VIP Pass

As an EliteSaver, you unlock a treasure chest of benefits:

Storewide Discounts: Enjoy a blanket of discounts across eligible products. Just ensure you log in with the email tied to your membership. It’s like having a VIP pass but forgetting it at home if you use another email.

Exclusive Products: Access products so unique, they’re practically unicorn finds, reserved just for members like you.

Priority Lane: Experience the fast track with priority customer service and order processing, ensuring your queries and purchases are as smooth as premium espresso.

Auto-Renewal: The Journey Continues

Your membership automatically renews, ensuring uninterrupted access to your benefits. If you decide to pack up and end the journey, simply cancel before the renewal date. You’ll still enjoy the perks until your current term concludes.

11.3 Refunds and Exchanges: The “No U-turn” Policy

Membership fees are like plane tickets to your dream destination - non-refundable. Our exclusive, members-only products are special treasures, which means they can’t be returned or exchanged unless there’s a hiccup, like receiving a damaged item.

11.4 Free Shipping: Navigating the Shipping Seas

While your EliteSaver membership comes with many perks, it doesn’t alter the course for free shipping minimums – standard conditions apply.

11.5 Membership Termination: Protecting Our Community

We treasure our community and reserve the right to revoke membership if the terms are breached. It’s about keeping the EliteSaver ecosystem healthy and respectful for everyone.

11.6 Updates to Terms: Staying Agile

Just as the world evolves, so do our terms. We’ll keep you posted on any changes, ensuring you’re always in the loop. Stay connected with us and check the website for the latest.

11.7 Governing Law: Our Common Ground

This membership is guided by the laws of Australia, creating a common ground for all our international members to feel secure and understood.

By joining the EliteSaver Membership, you’re acknowledging and agreeing to these terms, setting the stage for a rewarding experience. We’re excited to have you on board and can’t wait to see you make the most of your membership!

[Version 1.4, MARCH 2024, © Apparel Eleven Pty Ltd]

Your orders are usually processed, packed, and ready for delivery by the following day. aussieBum take the weekends off for chill time, so if you place your order during the weekend, we'll be on the case by Monday morning. (Australian Eastern Standard Time). 

Please note that during peak trading periods there may be short delays experienced due to extremely high volumes of orders.



All orders are processed and shipped from our logistics hub based in Sydney, New South Wales, Australia. 

You'll get a confirmation email from us to let you know when your order has left the premises for delivery. Parcels are collected daily around 4pm. Sydney Time. Australian orders are collected by Australia Post for delivery. All international orders are collected by DHL.

Tracking facility valid from 20 May 2019

Not sure if your order has been processed and collected for delivery? Don't appear to have received a dispatch confirmation email?

Just click Track My Order at the bottom of any page to check the current status of your order.



You'll just need your order number and the email address linked to the order.

We can then provide you with all the info you'll need on the current status of your order.



We endeavour to have orders packed and dispatched within 1-2 business days, however during busy sales periods such as Christmas, there may be some delays.

Any delays will be advised on our website.

If you can't find the info you're looking for, please email our friendly Customer Service Team at help@aussieBum.com. They'll be happy to help and very rarely bite.

Quick Note: If your order was placed by our Customer Service Team rather than by yourself, the status can't be checked on our Track My Order page. These order numbers always start with an ‘E' or an ‘M'.

Just email help@aussieBum.com for any help you need with those.

All Orders can be tracked after they've been received and processed by our logistics partners in Sydney. We offer tracking on all orders but please bear in mind some destinations may take a little longer to update tracking information than others.

We know you want to get your hands on your new aussieBum order as soon as possible, so if you're waiting longer than expected for your order to arrive, first try these quick solutions to common problems.

Quick Check List:

• Double-check your shipping confirmation email to confirm that your delivery address is correct. Be sure to also check your Junk/Spam folder!
  We do our very best to dispatch orders from aussieBum HQ within 1-2 business days, but when it's busy, especially around busy shopping periods (particularly Christmas and major sales periods) it may take a few days longer to finalise orders.
  If you have not received your shipping confirmation within a maximum of 5 business days from placing your order, please contact help@aussieBum.com


• Use your tracking number to see if your parcel is still on its way.


• Double-check your inbox for a notification email from your local Post Office. This may have gone straight to your Spam or Junk folders.

For full details on delivery timeframes for Australian and International Orders, please refer to our International Shipping Methods articles, and our COVID-19 Update article

NB: These timeframes are only an estimate as several factors can, unfortunately, delay a delivery

For more specific guides of how to track your order, please refer to the relevant article below:

How Can I Track My Order - Australia

How Can I Track My Order - USA

How Can I Track My Order - International Fast Track

How Can I Track My Order - International Economy

If you're still worried about the delivery of your order, just give us a shout at help@aussieBum.com.

Standard Economy AusPost Delivery (includes tracking)

AusPost will deliver your parcel within about 3-6 business days from shipping date. You can check the current status of you delivery from Australia Post here.

If your package has not arrived within 10 business days from shipment, give your local Post Office a call just to make sure it's not waiting for your collection. If it's not there, give our Customer Service Team a call and we'll chase it up for you with AusPost.



Australian Express Delivery (includes tracking)

Express Post is a premium delivery service that offers guarantees delivery of your parcel within 1-2 business days within the Express Post network from shipping date. This network covers over 80% of Australian business addresses, private addresses and Post Office boxes.

Take a look at the Australia Post Delivery Network Table to check if your postcode is included within the Express Post Network. You'll receive your Express Post tracking number in a notification email once the order has been dispatched. You can track your Express Post parcel here.

Guide to International Delivery

We love all our overseas aussieBum mates, and are glad that we are able to offer an affordable shipping option to almost every country in the world!

We aim to please, but even the tiniest error or typo can mean your delivery gets delayed, or even returned – and we don't want that to happen - so please double-check that you've provided us with the correct address details when you place your order.

Delivery times do vary depending on which shipping method you choose. The time it takes to receive your order will also vary based on where we're sending.

All aussieBum deliveries are dispatched from Australia.

Just so you know, all the shipping time guidelines we provide on the website are based on estimates provided by our logistics partners.

We'll do our very best to get your order out of aussieBum HQ within 1-2 business days, but when it's busy, packages can take a little longer to arrive, especially around busy shopping periods (particularly Christmas and major sales periods).

If nobody's at home when your aussieBum order gets there, local postal guidelines will apply.

International Economy – Free*

Shipping to selected European countries, UK & New Zealand (Includes Tracking & Pre-Paid VAT)

We offer Free Shipping (*dependant on minimum spend) to the majority of countries around the world.

Unfortunately, free shipping isn't available for some destination countries. That's not because we wouldn't really love to send your order for free, it's just that our free shipping provider doesn't offer a service there.

We're also unable to offer free shipping for orders of more than $500 AUD and/or more than 21 items as aussieBum free shipping provider doesn't handle orders above these quantities.

Our International Economy method is handled by SEKO to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, The Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK, NZ & USA**

For the most up to date information regarding current Shipping Updates, please refer to our COVID-19 Article

NB: Please note that unfortunately local postal services and customs agencies may delay the delivery of an order by up to 21 business days after it gets shipped. If you haven't received your parcel within this timeframe, make sure to let us know.

USA (includes tracking)

USA Shipping is provided by SEKO and usually arrives within seven days. This means you can track every step of the delivery status.

Customs & Duties for Orders to the USA:

Heads up to our friends in the USA. If you purchase some fine aussieBum swimwear or undies for yourself, US Customs may require you to fill out an importer form when your order exceeds $800. If you're buying a gift for a friend, that will happen when the order value reaches $100.

You can get more information on that clicking here

Rest of the World

For all other aussieBum Tribe around the world, International Economy orders are handled by DHL eCommerce and the Local Postal Provider of your country.

The shipping time guidelines below are based on estimates starting from the date your order gets collected from us by our shipping partners.

For the most up to date information regarding current Shipping Updates, please refer to our COVID-19 Article

Priority Express

Our Priority Express shipping option is provided by DHL Express for the majority of countries around the world.

If you're in Australia, Express parcels are handled by Australia Post and Seko, and for the USA, Priority Express shipping is handled by Seko.

Rest of the World (includes tracking)

International Fast Track Delivery services get provided by DHL Express – excluding the USA & Australia. This delivery option is faster, and it includes tracking. Orders usually arrive within seven days of shipment. If you want to check the progress of your aussieBum products, you can follow every step of their delivery status through the DHL Express website by clicking here

Please be aware that DHL Express deliveries may be assessed for duties and taxes that are not covered by aussieBum. Failure to cover these charges will result in your shipment being returned to us or destroyed by authorities in the destination country. When you go ahead with DHL Express, you waive your rights to a refund should you not accept the duties and taxes charged by the authority in the destination country. DHL Express deliveries are not part of our VAT refund scheme.

Estimated Shipping Times

	ECONOMY SHIPPING		EXPRESS SHIPPING
COUNTRY	Expected Delivery Time	Maximum Allowable Delivery Time	Expected Delivery Time	Possible Delivery Delay
AUSTRALIA	up to 10 business days	n/a	2 - 3 business days	express guarantee suspended by AusPost
USA	4 to 7 business days	2 weeks	3 -5 business days	2-3 business days
CANADA	up to 18 business days	6 weeks	up to 6 business days	2-3 business days
UK	5 to 11 business days	4 weeks	up to 6 business days	2-3 business days
EUROPE (excluding below)	5-15 business days	up to 6 weeks	up to 6 business days	2-3 business days
GREECE	5-15 business days	6 weeks	up to 6 business days	2-3 business days
ISRAEL	up to 20 business days	6 weeks	up to 6 business days	2-3 business days
NEW ZEALAND	2 -10 business days	10 days	up to 6 business days	2-3 business days
SOUTH AFRICA	up to 20 business days	8 weeks	up to 6 business days	2-3 business days
REST OF THE WORLD	up to 20 business days	6 weeks	up to 6 business days	2-3 business days

Delivery times are calculated from dispatch date.

Although this doesn't always happen, international orders can incur VAT (Value Added Tax) and Import Duties (tax on importation) as determined by the Customs Agency within the destination country.

Assessment of duties and taxes is based on the value of the order and the tax-free threshold for goods imported into the destination country.

Depending on the country your parcel is being delivered to, you need to remain under this threshold in order to avoid being taxed.

However, you have the option of placing multiple small orders to remain under the threshold.

EUROPEAN UNION: Since 1st July 2021, all orders to the EU are VAT inclusive. aussieBum is registered with the European Unions IOSS system and therefore must charge VAT on all orders. Please note however that if your order value exceeds €150 EUR you will be liable for additional customs duties and taxes*.

*Duties Amounts on orders above 150 EUR are not eligible for a refund via our VAT refund service.

EUROPE OTHER: Orders shipped to European countries outside of the European Union where VAT is charged by authorities at the point of delivery are eligible for a VAT and service fee refund from aussieBum (Import Duties excluded). You can request your refund and read the Terms and Conditions here. This excludes DHL Express deliveries. Countries include: Iceland, Israel, Norway, Serbia, Switzerland and Belarus.

UK: Orders dispatched via our Economy Airmail method are VAT Pre-Paid. The customs threshold for duties is £135GBP

USA: Orders below $800USD will not incur customs duties.

CANADA: Since 1st March 2019, any order under AUD200 (or equivalent in foreign currency) delivered into Canada will be entitled to a VAT and service fee refund from aussieBum (Import Duties excluded). See the refund request form and Terms and Conditions here and submit. This excludes DHL Express deliveries.

AUSTRALIA: For orders delivered within Australia, the Australian GST (Goods and Services Tax) is already included in the price of your items. (Please note: Norfolk Island, Christmas Island and the Cocos Islands are GST-exempt territories). If you place your order from Australia but the order is for delivery overseas, Australian GST is not applied.

NEW ZEALAND: For orders delivered to New Zealand, the New Zealand GST (Goods and Services Tax) is already included in the price of your items.

ASIA: Duties thresholds vary depending on country. Please see below:

Country	Duties Threshold
China	5000 CNY
Taiwan	3000 TWD
Hong Kong	n/a
Japan	10,000 JPY
Thailand	1000 THB
Korea	150,000 KRW
Singapore	400 SGD

Within Australia, shipping is handled by Australia Post for Economy.

Express shipping is handled by Australia Post or Seko.

Once your order has been dispatched from our warehouse, we will automatically send you an email letting you know it is on its way!

This email will contain your Tracking Number, which you can use to follow your order's journey to you.

Clicking the link will take you directly to the Australia Post or Seko Tracking Website.



If your package has not arrived within 10 business days from shipment, give your local Post Office a call just to make sure it's not waiting for your collection.

If you have further queries relating to the tracking of your order, please do not hesitate to reach out to our Customer Care Team through our Contact Us Form, or at help@aussieBum.com.

We love all our overseas aussieBum mates, and are happy that we are able to offer an affordable shipping option to almost every country in the world!

For our US customers (including Armed Forces) shipping for both Standard and Express deliveries is provided by Seko.

For the rest of the world, International Economy (Airmail) shipping option is provided by DHL eCommerce. Please refer to our DHL eCommerce article here.

Once your order has been dispatched from our warehouse, we will automatically send you an email letting you know it is on its way!

This email will contain your Tracking Number, which you can use to follow your order's journey to you.

Clicking the link will take you directly to the Seko Tracking Website

The carrier for delivery within the USA is USPS.



Please note that unfortunately local postal services and customs agencies may delay the delivery of an order by up to 21 business days after it is dispatched. If you haven't received your parcel within this timeframe, make sure to let us know.

If you have further queries relating to the tracking of your order, please do not hesitate to reach out to our Customer Care Team through our Contact Us Form, or at help@aussieBum.com.

We love all our overseas aussieBum mates, and are happy that we are able to offer Priority Express shipping so you can get your hands on your new aussieBum items as soon as possible!

Our Priority Express shipping option is provided by DHL Express for the majority of countries around the world

If you're in the USA, Priority Express shipping is handled by Seko. Please refer to our Seko article here

Once your order has been dispatched from our warehouse, we will automatically send you an email letting you know it is on its way!

This email will contain your Tracking Number, which you can use to follow your order's journey to you.

You can also find your Tracking Number on our Track My Order page:



Clicking the link will take you directly to the DHL Express Tracking Website.

Please be aware that DHL Express deliveries may be assessed for duties and taxes that are not covered by aussieBum. Failure to cover these charges will result in your shipment being returned to us or destroyed by authorities in the destination country. When you go ahead with DHL Express, you waive your rights to a refund should you not accept the duties and taxes charged by the authority in the destination country. DHL Express deliveries are not part of our VAT refund scheme.

If you have further queries relating to the tracking of your order, please do not hesitate to reach out to our Customer Care Team through our Contact Us Form, or at help@aussieBum.com.

We love all our overseas aussieBum mates, and are happy that we are able to offer an affordable shipping option to almost every country in the world!

Our International Economy shipping option is provided by Seko for the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK

Once your order has been dispatched from our warehouse, we will automatically send you an email letting you know it is on its way!

This email will contain your Tracking Number, which you can use to follow your order's journey to you.

You can also find your tracking number on our Track My Order page:



Clicking the link will take you directly to the Seko Tracking Website



Please note that unfortunately local postal services and customs agencies may delay the delivery of an order by up to 21 business days after it is dispatched. If you haven't received your parcel within this timeframe, make sure to let us know.

If you have further queries relating to the tracking of your order, please do not hesitate to reach out to our Customer Care Team through our Contact Us Form, or at help@aussieBum.com.

We love all our overseas aussieBum mates, and are happy that we are able to offer an affordable shipping option to almost every country in the world!

Our International Economy (Airmail) shipping option is provided by DHL eCommerce.

If you're in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK or USA, International Economy shipping is handled by Seko.

Please refer to our Seko article here

Once your order has been dispatched from our warehouse, we will automatically send you an email letting you know it is on its way!

This email will contain your Tracking Number, which you can use to follow your order's journey to you.

You can also find your Tracking Number on our Track My Order page:



Clicking the link will take you directly to the DHL Tracking Website.

Parcels are handled first by DHL eCommerce, before being transferred to the local postal service of your country for delivery.

Supplied alongside your DHL Tracking Number is the Local Postal Provider Tracking Number



You can use this Tracking Number with your local postal service for updates regarding the delivery of your order.

Please note that unfortunately local postal services and customs agencies may delay the delivery of an order by up to 21 business days after it is dispatched. If you haven't received your parcel within this timeframe, make sure to let us know.

If you have further queries relating to the tracking of your order, please do not hesitate to reach out to our Customer Care Team through our Contact Us Form, or at help@aussieBum.com.

If you are not completely satisfied with your purchase, or have simply changed your mind, aussieBum are happy to exchange item(s) for a different size/colour/style, or issue a voucher/refund upon receipt, provided they meet the requirements our Change of Mind policy.

• Fill out our Exchange Form
  You will need to include your full name, order number, and item/s you are returning.
  
  
• Package the item/s you wish to return and address it to:
  
  aussieBum - Returns Department
  PO Box 125
  Camperdown
  NSW 1450
  AUSTRALIA
  
  NB: Customers are responsible for any incurred shipping cost of Change of Mind returns.
  aussieBum does not provide pre-paid return labels.
  aussieBum recommends customers send returns using a delivery service that insures for the value of the goods, and includes a tracking reference.
  
  
• As soon as your return parcel has been received by our Returns Team, we will send you an email letting you know!

Exchanges

Exchanges for the same range in a different size or colour will not incur any additional charges.
If you wish to exchange an item for a different range, and there is a price difference you may need to pay the difference or receive a partial refund.

Refunds

If you request a refund, the purchase price (excluding delivery) will be refunded to you using the original payment method.
If preferred, we can also refund you in the form of a voucher.
Should we be unable to refund the original payment method, we will reimburse you in the form of a voucher.

Are there any items excluded from the returns policy?

In accordance with our Change of Mind policy; Sale items, promotional gifts, product bundles and multi-pack discounts are ineligible for return for refund or exchange.

We are of course happy to exchange or refund items if there is a manufacturing fault. Please refer to our Faulty Product article.

If you are not completely satisfied with your purchase, or have simply changed your mind, aussieBum are happy to exchange item(s) for a different size/colour/style, or issue a voucher/refund on receipt.

Change of Mind returns are subject to the following conditions:

• Sale items and promotional gifts are ineligible for return.
  
• Items must be returned within 90 days from the date of receipt
  
• Items must be in original sale condition- unworn, unwashed, or otherwise unused, and in its original packaging (if possible)
  When trying on items, ensure that you are not wearing perfume/ aftershave or a deodorant which may leave a scent or marks on the item.
  We may be unable to accept the return of any item that has been scented, stained or washed.
  
• Customers are responsible for any incurred shipping cost of Change of Mind returns.
  aussieBum recommends customers send returns using a delivery service that insures for the value of the goods, and includes a tracking reference.
  
• Refunds will be remitted to the original form of payment, otherwise, an exchange or store credit will be issued.
  
• Refunds will not include the cost of shipping.

Please see our Return Process here.

We're proud of the fabric, quality and craftsmanship that goes into making each and every aussieBum product.

In the unlikely event you find a fault with a product you've received, please reach out to our Customer Service Team at help@aussieBum.com or via our Contact Us Form.

So that our Customer Service Team can assist you, in your email please include:

• A photo of the affected garment
• A description of the fault
• The order number the garment is associated with

Once your enquiry has been reviewed, our Customer Service Team will be in contact with how we're able to help!

We do our very best but we're (mostly) human, and Gremlins can get in the works on very rare occasions. If the item you've received is not what you ordered, please contact Customer Service at {help_email} quoting your order number, your name and address, and details of the product received. We'll advise on how best to proceed with the return.

Sure. We'll give you the refund in the form of a voucher.

aussieBum will cover the postage costs for any items you need to return due to a manufacturing fault or wrong item received. However, you are responsible for the postage costs of returning an item to us for an exchange. This includes responsibility for any currency conversion costs.

As a goodwill gesture, we're happy to cover the cost of shipping a replacement item to you on your first exchange. However, you'll need to pay the postage charges on any subsequent exchanges. (This is typically around $8 AUD depending on the quantity of items).

If you fail to return the original items back to us within the specified time frame, you'll be charged for the replacement items we've sent you, but we'll give you plenty of notice before applying the charge. Please remember that the item is your responsibility until it reaches us.

For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and includes delivery tracking. Unfortunately, we can't accept responsibility for any problems occurring in transit with the products you're returning to us.

Your returned items will first arrive at our post office box before getting delivered to our office for processing. If you haven't heard from one of our Customer Service Team, it just means that we haven't got our hands on it yet, even if your tracking status is showing that it's been delivered to our post office box.

Depending on the volume of activity, the processing of returned orders can take a few days. Be assured we will be in contact, but feel free to contact us at {help_email} if you're concerned. If you sent your return from outside Australia, the parcel may have to go through customs which could potentially cause delays.

Way back in 2000, an unemployed Sean Ashby spent a great deal of his time enjoying the Australian beach culture lifestyle on Bondi Beach. When he discovered to his frustration that he was no longer able to buy the classic Nylon swimwear he always wore to the beach, Sean decided to take matters into his own hands and invest all his life savings into starting up his own business.

The name aussieBum comes from a simple but pretty accurate description of Sean himself at the time! Sean was an Aussie (Australian citizen) and a bit of a Beach Bum (someone who spends most of their time at the beach). Sean initially only sold his new aussieBum swimwear to his mates and fellow Beach Bums. When he later approached clothing retailers in Sydney and around Australia, he was told that Aussies now only wear Lycra swimwear, and there was no longer a market for the Nylon stuff.

Moving forward to 2001 when Sean's savings were nearly exhausted, he decided to build an e-commerce website. The Dot Bomb had recently hit, and many online retailers were closing, but a self-taught and undeterred Sean pushed on with the creation of a fresh and distinctive website packed with appeal for his core audience. He got his mates to help out with the photographing and modelling of the aussieBum swimwear he had designed.

He also sent photos and samples of his creations to media publications around the world to help promote the new aussieBum website. From a slow but steady trickle of new orders, Sean gradually found himself dealing with a tidal wave of orders from all over the globe. The real game changer came when Kylie Minogue's stylist William Baker requested that Sean send over his entire swimwear collection for use in the Slow music video he was styling for Kylie.

The video generated massive media attention around the world, and caught the eye of David Walker Smith who at the time was Head of Menswear for Selfridges & Co London.The international success story of the aussieBum brand after originally facing harsh rejection from retailers in Australia is still a buzzing topic in business. The company now repeatedly wins major export marketing and ecommerce awards in Australia, including the Australian Export Awards – Manufacturing Award in 2007 & 2009, and more recently the Australian Export Awards – ecommerce Award in 2017.

Today the company still manufactures over 1 million underwear and swimwear garments in Sydney, Australia. The growing range now also includes lifestyle apparel manufactured overseas in quality-controlled facilities in Vietnam and Bangladesh. All garments are still designed by Sean at his operations in Sydney, Australia.

Yes, of course!

You'll find a size chart on every product.





Our sizes are based on the Waist Measurement as indicated on our Measuring Guide



If you have any questions relating to the size or fit of any of our garments, please reach out to our Customer Service Team at help@aussieBum.com.

It's an innovative and exclusive design that we cooked up from your feedback and suggestions. The idea is to basically sit your whole package into the pouch in the front of the item so that the edge of the pouch sits completely underneath and behind your package. In other words: "Put the whole salad in the bowl!".

This patented technology has no padding or artificial extras. Look down and you'll see for yourself that the boosting WonderJock effect simply lifts you up and enhances your assets for a bigger but completely natural look. aussieBum WonderJock is also designed with your total comfort in mind. Nothing will pinch or rub here.

The Sheer Rating is an indicator of how transparent the garment becomes when wet. It works on a simple scale from low to high. So, the lowest rating of low means that a garment is the least see-through, climbing up to high for the most see-through.

For example, Black is not a very transparent colour so black garments will have a low Sheer Rating. On the other hand, White becomes very transparent when wet so will usually have a high rating.

You can find this information in the Garment Care section of each swimwear product. We just like to let you know so that you don't end up showing off more than you intended during that pool party with the in-laws.

The New Zealand Laundry Company is a new brand from the creator of aussieBum. Think of it as the Winter version of aussieBum. Just as our aussieBum apparel is all about the Spring and Summer seasons down under in Australia, the New Zealand Laundry Company will launch new products in tune with the Autumn and Winter months.

NZLC is all about the great outdoors with a focus on hiking, adventures and travel in remote areas of New Zealand. We use these locations as our inspiration for the styles and ranges we produce. We then road-test the garments to see how they perform in all types of conditions.

The NZLC range is currently located exclusively here on the aussieBum website, but as the range grows bigger, we're already making plans to launch a new dedicated NZLaundry.com site.

Forgotten your password? No worries!
Click the Head Icon on the top right corner of the main page.



Click on "Forgot your password?" and follow the steps to create a new password.



If you're already logged into your aussieBum account and want to change your password, you'll find this option in the drop-down menu under the Head Icon.

Alternatively, just click here to reset your password.

If you need any further assistance, please do not hesitate to contact Customer Service at help@aussieBum.com.

Just got a new email address and want to update your aussieBum account? No worries!

Just send us an email request at help@aussieBum.com from your current registered email address.
Let us know the old and new email addresses and we'll take care of the rest.
We'll let you know when it's all done.

If you're experiencing a bit of trouble with our website on your computer, tablet or smartphone, try these quick steps below.

• Use our recommended browser: Google Chrome.
• Clear your cache and cookies, close your browser and try again.
• If you're using a VPN, try disabling it temporarily- especially if you are having trouble at checkout!
• Log out and log back into your aussieBum account, and then try placing your order again.

If you're still having problems, please contact: help@aussieBum.com.

Where possible, please provide as much information as you can so our IT Team can investigate.

Helpful information includes:

• Description of the issue/error.
• Screenshots of the issue/error.
• The device you are using (eg. iPhone or Android, PC or Mac).
• The browser you are using (eg. Chrome, Safari, Edge) and where possible the browser version.

It is disappointing when technical issues stop an order from being completed!

Payments can be rejected for various reasons:
Wrong card number or expiry date, insufficient account balance, or your card provider may not allow overseas purchases.

If you're sure you have entered the information correctly, it's best to contact your bank and double check if your card is eligible for online, and international purchases before trying again.

If you're still having trouble completing checkout, please follow this link and follow the prompts. Contact Us Form

Alternately you can contact our Customer Service Team at: help@aussieBum.com

International Telephone Number: +61 2 9560 2626

We're available by phone from Monday to Friday between the hours of 08:30 - 17:00 (Australia Eastern Standard Time) or you can catch us on Live Chat during our business hours.

Our company office hours of operation are from 08:30 - 17:00. All orders are processed and shipped during the weekdays. We are closed all major holidays in Australia and state holidays in New South Wales, Australia.

If you have a query relating to sponsorship, advertising or public relations, the aussieBum marketing team would love to hear from you via media@aussieBum.com.

Sean Ashby is the Founder, Managing Director, and the Principal Designer of the aussieBum and New Zealand Laundry collections. Sean has also been the principal photographer for all our campaigns since we first launched in 2001. He's passionate about delivering the highest quality product and providing the best possible customer support.

He even makes a great cup of coffee, too. If you have a burning enquiry that you feel can only be answered by Sean, please feel to free to hook up with him directly by email at sean@aussieBum.com or by telephone on +61 2 9560 2626

The aussieBum workplace is a modern open office environment. We are socially responsible and pride ourselves on our diverse cultural values.

We're always on the lookout for new models to showcase our premium clothing in the style it deserves. If you think you've got what it takes, just fill in this Form and send it with your portfolio to model@aussieBum.com.

We'd be more than happy to consider your application to be a new official retailer of aussieBum products. Please get in touch with us by following this link Contact Us Form so we can chat in more detail about the opportunity. We'll just need some initial details about yourself and your store.

Please send us the address, pictures of the store, plus any extra info on your business and other brands you may work with. Essentially, the more information you can send us the better.

Alternately you can contact us at wholesale@aussieBum.com with all of the above information.