We'd be more than happy to consider your application to be a new official retailer of aussieBum products. Please get in touch with us by following this link Contact Us Form  so we can chat in more detail about the opportunity. We'll just need some initial details about yourself and your store.

Please send us the address, pictures of the store, plus any extra info on your business and other brands you may work with. Essentially, the more information you can send us the better.

Alternately you can contact us at wholesale@aussieBum.com with all of the above information.

We're always on the lookout for new models to showcase our premium clothing in the style it deserves. If you think you've got what it takes, just fill in this Form and send it with your portfolio to model@aussieBum.com

Sean Ashby is the Founder, Managing Director, and the Principal Designer of the aussieBum and New Zealand Laundry collections. Sean has also been the principal photographer for all our campaigns since we first launched in 2001. He's passionate about delivering the highest quality product and providing the best possible customer support.

He even makes a great cup of coffee, too. If you have a burning enquiry that you feel can only be answered by Sean, please feel to free to hook up with him directly by email at sean@aussieBum.com or by telephone on +61 2 9560 2626

The aussieBum workplace is a modern open office environment. We are socially responsible and pride ourselves on our diverse cultural values.

If you have a query relating to sponsorship, advertising or public relations, the aussieBum marketing team would love to hear from you via media@aussieBum.com.

International Telephone Number: +61 2 9560 2626

We're available by phone from Monday to Friday between the hours of 08:30 - 17:00 (Australia Eastern Standard Time) or you can catch us on Live Chat during our business hours.

Our company office hours of operation are from 08:30 - 17:00. All orders are processed and shipped during the weekdays. We are closed all major holidays in Australia and state holidays in New South Wales, Australia.

It is disappointing when technical issues stop an order from being completed!

Payments can be rejected for various reasons:
Wrong card number or expiry date, insufficient account balance, or your card provider may not allow overseas purchases.

If you're sure you have entered the information correctly, it's best to contact your bank and double check if your card is eligible for online, and international purchases before trying again.

If you're still having trouble completing checkout, please follow this link and follow the prompts. Contact Us Form

Alternately you can contact our Customer Service Team at: help@aussieBum.com

If you're experiencing a bit of trouble with our website on your computer, tablet or smartphone, try these quick steps below:

• Use our recommended browser: Google Chrome.
• Clear your cache and cookies, close your browser and try again.
• If you're using a VPN, try disabling it temporarily- especially if you are having trouble at checkout!
• Log out and log back into your aussieBum account, and then try placing your order again.

If you're still having problems, please contact: help@aussieBum.com

Where possible, please provide as much information as you can so our IT Team can investigate.

Helpful information includes:

• Description of the issue/error
• Screenshots of the issue/error
• The device you are using (eg. iPhone or Android, PC or Mac)
• The browser you are using (eg. Chrome, Safari, Edge) and where possible the browser version

Just got a new email address and want to update your aussieBum account? No worries!
Just send us an email request help@aussiebum.com from your current registered email address.
Let us know the old and new email addresses and we'll take care of the rest.
We'll let you know when it's all done.

Way back in 2000, an unemployed Sean Ashby spent a great deal of his time enjoying the Australian beach culture lifestyle on Bondi Beach. When he discovered to his frustration that he was no longer able to buy the classic Nylon swimwear he always wore to the beach, Sean decided to take matters into his own hands and invest all his life savings into starting up his own business.

The name aussieBum comes from a simple but pretty accurate description of Sean himself at the time! Sean was an Aussie (Australian citizen) and a bit of a Beach Bum (someone who spends most of their time at the beach). Sean initially only sold his new aussieBum swimwear to his mates and fellow Beach Bums. When he later approached clothing retailers in Sydney and around Australia, he was told that Aussies now only wear Lycra swimwear, and there was no longer a market for the Nylon stuff.

Moving forward to 2001 when Sean's savings were nearly exhausted, he decided to build an e-commerce website. The Dot Bomb had recently hit, and many online retailers were closing, but a self-taught and undeterred Sean pushed on with the creation of a fresh and distinctive website packed with appeal for his core audience. He got his mates to help out with the photographing and modelling of the aussieBum swimwear he had designed.

He also sent photos and samples of his creations to media publications around the world to help promote the new aussieBum website. From a slow but steady trickle of new orders, Sean gradually found himself dealing with a tidal wave of orders from all over the globe. The real game changer came when Kylie Minogue's stylist William Baker requested that Sean send over his entire swimwear collection for use in the Slow music video he was styling for Kylie.

The video generated massive media attention around the world, and caught the eye of David Walker Smith who at the time was Head of Menswear for Selfridges & Co London.The international success story of the aussieBum brand after originally facing harsh rejection from retailers in Australia is still a buzzing topic in business. The company now repeatedly wins major export marketing and ecommerce awards in Australia, including the Australian Export Awards – Manufacturing Award in 2007 & 2009, and more recently the Australian Export Awards – ecommerce Award in 2017.

Today the company still manufactures over 1 million underwear and swimwear garments in Sydney, Australia. The growing range now also includes lifestyle apparel manufactured overseas in quality-controlled facilities in Vietnam and Bangladesh. All garments are still designed by Sean at his operations in Sydney, Australia.

The New Zealand Laundry Company is a new brand from the creator of aussieBum. Think of it as the Winter version of aussieBum. Just as our aussieBum apparel is all about the Spring and Summer seasons down under in Australia, the New Zealand Laundry Company will launch new products in tune with the Autumn and Winter months.

NZLC is all about the great outdoors with a focus on hiking, adventures and travel in remote areas of New Zealand. We use these locations as our inspiration for the styles and ranges we produce. We then road-test the garments to see how they perform in all types of conditions.

The NZLC range is currently located exclusively here on the aussieBum website, but as the range grows bigger, we're already making plans to launch the new dedicated NZLaundry.com site.

The Sheer Rating is an indicator of how transparent the garment becomes when wet. It works on a simple scale from low to high. So, low meaning that a garment is the least see-through, then high for the most see-through.

For example, Black is not a very transparent colour so black garments will have a low Sheer Rating. On the other hand, White becomes very transparent when wet so will usually have a high rating.

You can find this information in the Garment Care section of each swimwear product. We just like to let you know so that you don't end up showing off more than you intended during that pool party with the in-laws.

It's an innovative and exclusive design that we cooked up from your feedback and suggestions. The idea is to basically sit your whole package into the pouch in the front of the item so that the edge of the pouch sits completely underneath and behind your package. In other words: "Put the whole salad in the bowl!".

This patented technology has no padding or artificial extras. Look down and you'll see for yourself that the boosting WonderJock effect simply lifts you up and enhances your assets for a bigger but completely natural look. aussieBum WonderJock is also designed with your total comfort in mind. Nothing will pinch or rub here.

We're proud of the fabric, quality and craftsmanship that goes into making each and every aussieBum product.

In the unlikely event you find a fault with a product you've received, please reach out to our Customer Service Team at help@aussieBum.com or via our Contact Us form

So that our Customer Service Team can assist you, in your email please include:

1. A photo of the affected garment
   
2. A description of the fault
   
3. The order number the garment is associated with
   

Once your enquiry has been reviewed, our Customer Service Team will be in contact with how we're able to help!

If you are not completely satisfied with your purchase, or have simply changed your mind, aussieBum are happy to exchange item(s) for a different size/colour/style, or issue a voucher/refund upon receipt, provided they meet the requirements our  Change of Mind policy.

1. Fill out our Exchange Form
   You will need to include your full name, order number, and item/s you are returning.
2. Package the item/s you wish to return and address it to:
   
   aussieBum - Returns Department
   PO Box 125
   Camperdown
   NSW 1450
   AUSTRALIA
   
   NB: Customers are responsible for any incurred shipping cost of Change of Mind returns.
   aussieBum does not provide pre-paid return labels.
   aussieBum recommends customers send returns using a delivery service that insures for the value of the goods, and includes a tracking reference.
3. As soon as your return parcel has been received by our Returns Team, we will send you an email letting you know!

Exchanges

Exchanges for the same range in a different size or colour will not incur any additional charges.
If you wish to exchange an item for a different range, and there is a price difference you may need to pay the difference or receive a partial refund.

Refunds

If you request a refund, the purchase price (excluding delivery) will be refunded to you using the original payment method.
If preferred, we can also refund you in the form of a voucher.
Should we be unable to refund the original payment method, we will reimburse you in the form of a voucher.

Are there any items excluded from the returns policy? 

In accordance with our Change of Mind policy; Sale items, promotional gifts, product bundles and multi-pack discounts are ineligible for return for refund or exchange.

We are of course happy to exchange or refund items if there is a manufacturing fault. Please refer to our Faulty Product article

If you are not completely satisfied with your purchase, or have simply changed your mind, aussieBum are happy to exchange item(s) for a different size/colour/style, or issue a voucher/refund on receipt.

Change of Mind returns are subject to the following conditions:

1. Sale items and promotional gifts are ineligible for return.
2. Items must be returned within 90 days from the date of receipt
   
   
3. Items must be in original sale condition- unworn, unwashed, or otherwise unused, and in its original packaging (if possible)
   When trying on items, ensure that you are not wearing perfume/ aftershave or a deodorant which may leave a scent or marks on the item.
   We may be unable to accept the return of any item that has been scented, stained or washed.
   
   
4. Customers are responsible for any incurred shipping cost of Change of Mind returns.
   aussieBum recommends customers send returns using a delivery service that insures for the value of the goods, and includes a tracking reference.
   
   
5. Refunds will be remitted to the original form of payment, otherwise, an exchange or store credit will be issued.
   
   
6. Refunds will not include the cost of shipping.

Please see our Return Process here

International Priority Shipping

Over 95% of our underwear is made in the Inner West region of New South Wales, Australia. The fabric used to manufacture our underwear is produced and supplied from a knitting mill in Queensland, Australia.

Our waistbands are manufactured in China and warehoused in the inner west region of Sydney, New South Wales.

Our seamless and bodystretch underwear is manufactured in China and warehoused in the inner west region of Sydney, New South Wales.

Our swimwear is manufactured in the inner west region of Sydney, New South Wales and fabric is supplied from China.

Prior to the announcement of the COVID-19 virus, the vast majority of our raw material was already on hand and being warehoused in Queensland and New South Wales.

Although this doesn't always happen, international orders can incur VAT (Value Added Tax) and Import Duties (tax on importation) as determined by the Customs Agency within the destination country.

Assessment of duties and taxes is based on the value of the order and the tax-free threshold for goods imported into the destination country.

Depending on the country your parcel is being delivered to, you need to remain under this threshold in order to avoid being taxed.

However, you have the option of placing multiple small orders to remain under the threshold.

EUROPEAN UNION: Since 1st July 2021, all orders to the EU are VAT inclusive. aussieBum is registered with the European Unions IOSS system and therefore must charge VAT on all orders. Please note however that if your order value exceeds €150 EUR you will be liable for additional customs duties and taxes*.

*Duties Amounts on orders above 150 EUR are not eligible for a refund via our VAT refund service.   

EUROPE OTHER:  Orders shipped to European countries outside of the European Union where VAT is charged by authorities at the point of delivery are eligible for a VAT and service fee refund from aussieBum (Import Duties excluded). You can request your refund and read the Terms and Conditions here. This excludes DHL Express deliveries.  Countries include: Iceland, Israel, Norway, Serbia, Switzerland and Belarus.

UK: Orders dispatched via our Economy Airmail method are VAT Pre-Paid. The customs threshold for duties is £135GBP

USA: Orders below $800USD will not incur customs duties.

CANADA: Since 1st March 2019, any order under AUD200 (or equivalent in foreign currency) delivered into Canada will be entitled to a VAT and service fee refund from aussieBum (Import Duties excluded). See the refund request form and Terms and Conditions here and submit. This excludes DHL Express deliveries.

AUSTRALIA: For orders delivered within Australia, the Australian GST (Goods and Services Tax) is already included in the price of your items. (Please note: Norfolk Island, Christmas Island and the Cocos Islands are GST-exempt territories). If you place your order from Australia but the order is for delivery overseas, Australian GST is not applied.

NEW ZEALAND: For orders delivered to New Zealand, the New Zealand GST (Goods and Services Tax) is already included in the price of your items.

ASIA: Duties thresholds vary depending on country. Please see below:

We love all our overseas aussieBum mates, and are glad that we are able to offer an affordable shipping option to almost every country in the world!

We aim to please, but even the tiniest error or typo can mean your delivery gets delayed, or even returned – and we don't want that to happen - so please double-check that you've provided us with the correct address details when you place your order.

Delivery times do vary depending on which shipping method you choose. The time it takes to receive your order will also vary based on where we're sending.

All aussieBum deliveries are dispatched from Australia.

Just so you know, all the shipping time guidelines we provide on the website are based on estimates provided by our logistics partners.

We'll do our very best to get your order out of aussieBum HQ within 1-2 business days, but when it's busy, packages can take a little longer to arrive, especially around busy shopping periods (particularly Christmas and major sales periods).

If nobody's at home when your aussieBum order gets there, local postal guidelines will apply.

INTERNATIONAL ECONOMY – FREE*

Shipping to selected European countries, UK & New Zealand (Includes Tracking & Pre-Paid VAT)

We offer Free Shipping (*dependant on minimum spend) to the majority of countries around the world.

Unfortunately, free shipping isn't available for some destination countries. That's not because we wouldn't really love to send your order for free, it's just that our free shipping provider doesn't offer a service there.

We're also unable to offer free shipping for orders of more than $500 AUD and/or more than 21 items as aussieBum free shipping provider doesn't handle orders above these quantities.

Our International Economy method is handled by SEKO to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, The Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK, NZ & USA**

For the most up to date information regarding current Shipping Updates, please refer to our COVID-19 Article

NB: Please note that unfortunately local postal services and customs agencies may delay the delivery of an order by up to 21 business days after it gets shipped. If you haven't received your parcel within this timeframe, make sure to let us know.

USA (includes tracking)

USA Shipping is provided by SEKO and usually arrives within seven days. This means you can track every step of the delivery status.

Customs & Duties for Orders to the USA: 

Heads up to our friends in the USA. If you purchase some fine aussieBum swimwear or undies for yourself, US Customs may require you to fill out an importer form when your order exceeds $800. If you're buying a gift for a friend, that will happen when the order value reaches $100.

You can get more information on that clicking here

Rest of the World 

For all other aussieBum Tribe around the world, International Economy orders are handled by DHL eCommerce and the Local Postal Provider of your country.

The shipping time guidelines below are based on estimates starting from the date your order gets collected from us by our shipping partners.

For the most up to date information regarding current Shipping Updates, please refer to our COVID-19 Article

PRIORITY EXPRESS

Our Priority Express shipping option is provided by DHL Express for the majority of countries around the world.

If you're in Australia, Express parcels are handled by Australia Post and Seko, and for the USA, Priority Express shipping is handled by Seko.

Rest of the World (includes tracking)

International Fast Track Delivery services get provided by DHL Express – excluding the USA & Australia. This delivery option is faster, and it includes tracking. Orders usually arrive within seven days of shipment. If you want to check the progress of your aussieBum products, you can follow every step of their delivery status through the DHL Express website by clicking here

Please be aware that DHL Express deliveries may be assessed for duties and taxes that are not covered by aussieBum. Failure to cover these charges will result in your shipment being returned to us or destroyed by authorities in the destination country. When you go ahead with DHL Express, you waive your rights to a refund should you not accept the duties and taxes charged by the authority in the destination country. DHL Express deliveries are not part of our VAT refund scheme.

ESTIMATED SHIPPING TIMES

 Delivery times are calculated from dispatch date.

We know you want to get your hands on your new aussieBum order as soon as possible, so if you're waiting longer than expected for your order to arrive, first try these quick solutions to common problems.

Quick Check List:

• Double-check your shipping confirmation email to confirm that your delivery address is correct. Be sure to also check your Junk/Spam folder!
  
  We do our very best to dispatch orders from aussieBum HQ within 1-2 business days, but when it's busy, especially around busy shopping periods (particularly Christmas and major sales periods) it may take a few days longer to finalise orders.
  
  If you have not received your shipping confirmation within a maximum of 5 business days from placing your order, please contact help@aussiebum.com 
  
  
• Use your tracking number to see if your parcel is still on its way.
  
  
• Double-check your inbox for a notification email from your local Post Office. This may have gone straight to your Spam or Junk folders.

For full details on delivery timeframes for Australian and International Orders, please refer to our International Shipping Methods articles, and our COVID-19 Update article

NB: These timeframes are only an estimate as several factors can, unfortunately, delay a delivery

For more specific guides of how to track your order, please refer to the relevant article below:

How Can I Track My Order - Australia 

How Can I Track My Order - USA

How Can I Track My Order - International Fast Track

How Can I Track My Order - International Economy

If you're still worried about the delivery of your order, just give us a shout at help@aussieBum.com.

Choose from Credit and Debit Cards (MasterCard, Visa, American Express), PayPal, AfterPay (available to Australian, USA and UK customers only) and AliPay or WeChat Pay (only for Chinese Customers).

The good news is that aussieBum trades in 6 different currencies, so you can choose the currency you'd prefer to use. You can change your currency preference by clicking on the Currency Selector Flag at the top of your screen.

All prices are calculated and charged in the following native currencies.

• Australian Dollars (AUD)
• American Dollars (USD)
• British Pound (GBP)
• Euro (EUR)
• Canadian Dollars (CAD)
• New Zealand Dollars (NZD)

You can also choose from several other international currencies which are based on current public exchange rates and may incur slight variations. If your bank is using a different exchange rate when processing your payment, you might be charged a slightly different amount than the one we showed you at the time of placing your order. Some banks also charge a small international transaction fee which aussieBum has no control over.

Changed your mind? No worries! 

Fill in and submit the Contact Us Form and don't forget to select the enquiry "I need to cancel or change my order (address, size) before it's shipped".

Orders are processed in the morning from 7am AEST

If your order has not yet been processed, we will amend your order as requested if possible.

If your order is already out for delivery, we can still help you once you receive it. 

You can email us at help@aussiebum.com and our Customer Service team members will be in touch.

Sure. You can download the PDF form you'll need right here. Just fill out this Form and send it back to us via email at order@aussieBum.com.